Certified Professional in Online Customer Advocacy

-- viewing now

Certified Professional in Online Customer Advocacy (CPOCA) equips you with essential skills for building thriving online communities. This certification targets customer service professionals, social media managers, and community managers.

4.5
Based on 7,250 reviews

8,000+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

Learn to manage online reviews, handle complaints effectively, and foster brand loyalty. Master social listening and leverage customer feedback for improved products and services. Gain expertise in online reputation management and advocate marketing strategies. Become a CPOCA and transform your organization's online customer experience. Unlock the power of positive word-of-mouth and drive significant business growth. Explore the CPOCA program today and elevate your career in customer advocacy.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Understanding Online Customer Advocacy Principles
• Developing and Implementing Customer Advocacy Strategies
• Leveraging Social Media for Customer Advocacy
• Building and Managing Online Customer Communities
• Monitoring and Measuring Advocacy Performance
• Crisis Management and Reputation Repair in the Digital Age
• Ethical Considerations in Online Customer Advocacy
• Data Privacy and Security in Online Advocacy

Career path

Certified Professional in Online Customer Advocacy Roles (UK) Description
Online Customer Advocacy Manager Leads and develops strategies for online customer advocacy programs, focusing on building brand loyalty and positive online reputation. Manages social media engagement and customer feedback initiatives.
Social Media Customer Advocate Actively engages with customers on social media platforms, resolving issues, building relationships, and promoting positive brand perception. Monitors online sentiment and addresses negative feedback promptly.
Community Manager (Online Customer Advocacy) Cultivates and moderates online communities, fostering positive interactions among customers and brand representatives. Collects customer feedback and identifies areas for improvement in products or services.
Customer Success Advocate (Digital) Focuses on ensuring customer success through proactive online engagement and support. Provides training and resources to customers, fostering advocacy and loyalty through digital channels.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFIED PROFESSIONAL IN ONLINE CUSTOMER ADVOCACY
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment