Certified Professional in Online Customer Experience
-- viewing nowCertified Professional in Online Customer Experience (CPCE) is your passport to mastering the digital customer journey. This certification targets customer service professionals, e-commerce managers, and digital marketers seeking to enhance online interactions.
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Course details
• Digital Customer Service Strategies
• Online Community Management
• Web Analytics & Reporting for CX
• Voice of Customer (VoC) Programs
• Usability Testing & Optimization
• Email Marketing & Customer Engagement
• Social Media Customer Service
• CRM and Customer Data Platforms
Career path
Certified Professional in Online Customer Experience (CP-OCE) Job Market in the UK
| Job Role | Description |
|---|---|
| Online Customer Experience Manager | Leads and implements strategies to enhance online customer journeys, boosting satisfaction and loyalty. Requires strong analytical and leadership skills. |
| Digital Customer Service Specialist | Provides exceptional customer support through various online channels, resolving issues efficiently and effectively. Proficiency in CRM systems is essential. |
| UX Researcher (Online Customer Focus) | Conducts user research to understand customer needs and pain points, informing the design and improvement of online experiences. Strong analytical and communication skills are vital. |
| E-commerce Customer Success Manager | Focuses on onboarding and retaining e-commerce customers, ensuring a positive and successful online experience. Proactive problem-solving is key. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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