Certified Professional in Online Customer Experience

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Certified Professional in Online Customer Experience (CPCE) is your passport to mastering the digital customer journey. This certification targets customer service professionals, e-commerce managers, and digital marketers seeking to enhance online interactions.

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About this course

Learn best practices in website usability, social media engagement, and customer relationship management (CRM). Develop skills in data analytics to understand customer behavior and improve online experiences. Gain a competitive edge with a globally recognized credential. Elevate your career and transform your organization's online customer experience. Explore the CPCE program today and unlock your potential!

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Course details

• Customer Journey Mapping
• Digital Customer Service Strategies
• Online Community Management
• Web Analytics & Reporting for CX
• Voice of Customer (VoC) Programs
• Usability Testing & Optimization
• Email Marketing & Customer Engagement
• Social Media Customer Service
• CRM and Customer Data Platforms

Career path

Certified Professional in Online Customer Experience (CP-OCE) Job Market in the UK

Job Role Description
Online Customer Experience Manager Leads and implements strategies to enhance online customer journeys, boosting satisfaction and loyalty. Requires strong analytical and leadership skills.
Digital Customer Service Specialist Provides exceptional customer support through various online channels, resolving issues efficiently and effectively. Proficiency in CRM systems is essential.
UX Researcher (Online Customer Focus) Conducts user research to understand customer needs and pain points, informing the design and improvement of online experiences. Strong analytical and communication skills are vital.
E-commerce Customer Success Manager Focuses on onboarding and retaining e-commerce customers, ensuring a positive and successful online experience. Proactive problem-solving is key.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CERTIFIED PROFESSIONAL IN ONLINE CUSTOMER EXPERIENCE
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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