Certified Specialist Programme in Lean Service Design
Published on June 19, 2025
About this Podcast
HOST: Welcome to our podcast, today we're talking about the "Certified Specialist Programme in Lean Service Design." I'm excited to have with us an expert in this field. Can you tell us a bit about yourself and your experience in Lean Service Design? GUEST: Absolutely, I've spent over 15 years in service management, working with various organizations to optimize their service processes. I've seen firsthand how Lean principles can transform service operations and enhance customer satisfaction. HOST: That's impressive! So, let's dive into the course. It's described as equipping professionals with practical tools and techniques for optimizing service processes. Could you share an example of a tool or technique that has significantly improved a service process in your experience? GUEST: Sure, value stream mapping is a powerful tool. It provides a visual representation of the process, making it easier to identify waste and inefficiencies. I've seen it reduce process lead times by up to 40%. HOST: Wow, that's substantial. Now, what current industry trends do you think learners should be aware of when it comes to Lean Service Design? GUEST: The increasing focus on digital transformation and customer experience design. Lean Service Design is not just about efficiency, but also about creating value for the customer. Digital tools and customer-centric design are key to achieving this. HOST: That's a great point. Now, every field has its challenges. What would you say are some common challenges learners might face when studying or implementing Lean Service Design? GUEST: Resistance to change and the misconception that Lean is just about cost cutting. It's actually about creating value, which sometimes requires investing in upfront changes. HOST: That's a common issue. Lastly, where do you see the future of Lean Service Design going? What changes or advancements can we expect? GUEST: I believe we'll see more integration with digital technologies and data analytics. This will allow for more precise process analysis and improvement, leading to even greater efficiency and customer satisfaction. HOST: Thank you so much for sharing your insights with us today. It's clear that the "Certified Specialist Programme in Lean Service Design" is a valuable course for any service professional looking to boost their career and improve their organization's efficiency. GUEST: My pleasure. It's an exciting field with a lot of potential for those willing to learn and apply its principles.
