Advanced Certificate in Ski Resort Service Excellence
Published on June 19, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm excited to have X, an expert in winter tourism and the instructor of the Advanced Certificate in Ski Resort Service Excellence. Let's dive right in, X, can you tell us about your personal experiences that led you to create this course? GUEST: Absolutely, I've spent over 20 years in the ski resort industry, working my way up from a lift operator to a resort manager. I noticed a need for advanced training in service excellence to enhance guest experiences and improve operational efficiency. HOST: That's impressive! What current industry trends are most relevant to this course? GUEST: Personalization and technology are big trends right now. Guests expect customized experiences, and resorts must leverage technology to meet these demands while maintaining exceptional service. HOST: Interesting. I can imagine that implementing new technology while focusing on service can be challenging. What are some common obstacles you've seen in the field or while teaching this subject? GUEST: Staff training and change management are often the biggest challenges. It's essential to invest time in training staff and ensuring they understand the benefits of new technologies and service strategies. HOST: Where do you see the future of ski resort operations, and how does this course prepare professionals for these changes? GUEST: The future is about creating memorable experiences and seamless processes for guests. This course equips professionals with the skills to manage guest expectations, train staff, and implement advanced strategies to improve profitability and guest satisfaction. HOST: That sounds like a game-changer for many in the industry. Thank you for sharing your insights, X. To our listeners, if you're interested in elevating your career in winter tourism, check out the Advanced Certificate in Ski Resort Service Excellence and explore the program details today!
