Executive Certificate in Robotics Customer Experience
Published on June 27, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to be joined by Dr. Sarah Peterson, an expert in robotics and the lead instructor for the new Executive Certificate in Robotics Customer Experience. Sarah, thank you for joining us. GUEST: Thanks for having me, I'm excited to be here! HOST: Let's dive right in. Can you share with us what inspired you to create this course on Robotics Customer Experience? GUEST: Absolutely! I've seen firsthand how robotics can transform customer service, and I wanted to create a program that equips professionals with the skills to design, implement, and manage these solutions. HOST: That's fascinating. And what current trends are you seeing in robotics as it relates to customer experience? GUEST: There's a strong focus on AI integration and human-robot interaction design. Businesses are looking for ways to create seamless, engaging experiences for their customers. HOST: I can imagine that blending robotics with customer service might come with its own set of challenges. Can you share any obstacles you've encountered or anticipate in this field? GUEST: Absolutely. Ethical considerations are a big one. As we automate more tasks, it's crucial to ensure that we're maintaining a human touch and not sacrificing customer trust. HOST: That's a great point. Now, looking to the future, where do you see the field of robotics customer experience heading? GUEST: I believe we'll see even more sophisticated automation and data analytics, allowing for highly personalized customer interactions. It's an exciting time to be in this field! HOST: Indeed, it is! Thank you, Sarah, for sharing your insights and for all the work you're doing to prepare the next generation of professionals in this area. To our listeners, if you're interested in learning more about this cutting-edge program, be sure to check out the link in our show notes. Until next time, stay curious!
