Certificate Programme in Space Mining Customer Journey Mapping
Published on June 19, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm excited to have [Guest's Name], an expert in the space industry and the instructor of the new course, "Certificate Programme in Space Mining Customer Journey Mapping". Can you tell us a bit more about this unique program? GUEST: Absolutely, this certificate program is designed to help students understand customer needs and market analysis within the unique context of space resource utilization. It's ideal for entrepreneurs, space industry professionals, and design thinkers who want to shape the future of space commerce. HOST: That sounds fascinating. How did you get into this field, and what inspired you to create this course? GUEST: I've always been interested in space exploration and customer experience design. I saw a gap in the market for a course that focuses on applying user research methodologies, journey mapping techniques, and service design principles in the space mining industry. HOST: I see. Are there any current industry trends that you're seeing which are particularly relevant to this course? GUEST: Yes, there's a growing interest in responsible and sustainable space resource extraction. Our course covers these topics and encourages students to think critically about the ethical implications of space mining. HOST: That's great to hear. Are there any challenges that you've faced in teaching this subject or that students might face when learning about it? GUEST: One challenge is the interdisciplinary nature of the course. Students come from various backgrounds, so we work to ensure everyone has a solid foundation in the key concepts. But that's also what makes the course so exciting – it brings together people from different fields to learn from each other. HOST: Indeed, it's a unique opportunity for professionals to expand their horizons. As we look to the future, where do you see the space mining industry and customer journey mapping going? GUEST: I believe we'll see more emphasis on customer-centric innovation in the space industry. By understanding customer needs and designing exceptional experiences, businesses in this field can differentiate themselves and build lasting relationships with their customers. HOST: It's clear that this certificate program is at the forefront of an exciting new era in space commerce. Thank you so much for joining us today, [Guest's Name]. We're looking forward to seeing the impact that this course will have on the industry. GUEST: Thank you for having me. It's been a pleasure sharing my insights and experiences with your audience.
