Certificate Programme in Lean Digital Transformation in Hospitality
Published on June 18, 2025
About this Podcast
HOST: Welcome to our podcast, today we have a special guest who's an expert in Lean Digital Transformation in Hospitality. Could you briefly introduce yourself? GUEST: Sure, I'm Alex. I've spent over 15 years in the hospitality industry, helping hotels and restaurants streamline their operations through digital technologies. HOST: That's impressive! So, let's dive into the topic. Can you share what inspired you to create this 'Certificate Programme in Lean Digital Transformation in Hospitality'? GUEST: Absolutely! I noticed a gap between traditional hospitality management and the rapid advancement of digital tools. I wanted to bridge that gap by teaching professionals how to effectively use these tools while applying Lean principles. HOST: Interesting. How does this course address the current trends in the hospitality industry, like contactless services and data-driven decision-making? GUEST: Great question. The course covers CRM systems, data analytics, and automation, which are crucial for providing contactless services and making informed decisions based on customer data. HOST: What are some common challenges faced by hospitality professionals when it comes to implementing digital transformation and Lean principles? GUEST: Resistance to change and lack of digital literacy can be major obstacles. But this course tackles those issues by offering practical, hands-on training and emphasizing the benefits of these methods. HOST: That sounds very effective. Now, looking towards the future, how do you see digital innovation shaping the hospitality landscape in the next 5-10 years? GUEST: I believe we'll see increased personalization, more efficient operations, and greater use of AI and machine learning in areas like revenue management and customer service. HOST: Fascinating insights! Thank you so much for joining us today, Alex. I'm sure our listeners have gained valuable knowledge about the 'Certificate Programme in Lean Digital Transformation in Hospitality'. GUEST: My pleasure! Thanks for having me.
